FAQ (FREQUENTLY ASKED QUESTIONS)


HOW DO I ORDER?

Select the item that you want to purchase and click on “ADD TO CART” button on the item detail page. When you are ready to checkout, click on “PROCEED TO CHECKOUT” button and will proceed to payment page. If you want to shop more item and checkout later. You can click “CONTINUE SHOPPING” button. You can checkout and make payment anytime by move your mouse cursor to “CART” button on the top right of the page. Cart menu will open and you can view a list of item in your cart. Click on “CHECKOUT” button to proceed to payment page.


MUST I REGISTER AS A MEMBER IN ORDER TO MAKE A PURCHASE?

Yes. Registering your data allows us to ensure your order gets to you. Future purchases will be a breeze since we will have all of your necessary information in record.


CAN I AMEND MY ORDER AFTER I HAVE MADE PAYMENT?

You may contact us within 12 hours of payment to make amendments to your order and we will endeavor to meet your request to the best of our ability. However, do understand that we aim to fulfill and deliver our orders promptly. Nonetheless, if an order has already been processed, you are not allow to amend it anymore.


WHY WAS MY ORDER CANCELLED?

Your order will be automatically cancelled if we do not receive any payment details from you within 2 days from your ordering date.


I CAN'T TRACK MY ORDER ON COURIER TRACKING PAGE. 

Tracking information may not be available for your package on the day we deliver your order. It will be available within the next 24 hours when our logistic partners have updated their system. If after 1 business day and you can't track with your tracking number, please contact us for assistant.


CAN DELIVER DURING WEEKENDS AND HOLIDAYS?

No. Our courier partners will deliver your parcel on working days only.


CAN SPEED UP THE ORDER DELIVERY?

We are unable to speed up the delivery. The delivery time for your order depends on the stock availability. We will advice order delivery status once available.


CAN DELIVER ORDER TO MY OFFICE?

Yes, our courier partners will deliver your order following the address you provide during order checkout.