PRIVACY POLICY

Queen2u.com is committed to protect all the information you share with us. We follow stringent procedures to protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your personal information to provide secure transmission of all data. Only employees whom need access to your information in processing order to perform their duties are allowed with such access. Any employees who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.


ORDER POLICY

1. All items in this shop are pre-order stocks.

2. The price shown is fixed and non-negotiable.

3. The price shown does not include SHIPPING FEES.

4. You will receive items around 3-7 working days* after the payment is confirmed.

5. You can replace with other items (Have to wait another 14-30 working days), save balance into your account or request for full refund if any ordered good is out of stock.

This estimation time is calculated based on overall successful deals from our previous customers, you might receive the parcel late due to custom checking, out of stock issue or late delivery by the courier company. Your understanding is highly appreciated.


RETURN POLICY 

All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us within 10 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

 

Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please e-mail us before purchase to reassure your doubts.

 

Please note:

- The item is your responsibility until it is returned us. It must be returned to us in its original condition.

- The cost of returning the item to us is customer responsibility.

- The item must be returned to us within 10 days of receipt.

 

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

 

Postages incurred for sending the items with issues back to us with be borne by customer. The items we sent back to customer after following up on the respective issues will be borne by us, the seller. 

 

We strictly do not offer any cash refund under any circumstances. For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via bank transfer or PayPal.

 

REFUND POLICY 

The refund process begins after we completed evaluate your returned product. Quality evaluation process may take up to 2 business days. We will send an email notification to you once evaluation proceed is completed.